FAQ


How do I track my package?

Your order details can be viewed by logging into a customer account. You may also track the order status at any time by contacting our customer support.

Do you ship internationally?

Yes, we do ship internationally across 240 different countries. Shipping times and customs fees may vary depending on your country.

How much is the shipping?

We offer free worldwide shipping if your order total is $25 or more. For orders less than this amount, a flat shipping rate of only $4.95 is applied.

What if I received the wrong item or my item is defective?

On the rare occasion that there is something wrong with your order, we will do our best to rectify the problem immediately. Further details are provided on our 'Shipping & Returns' page.

What is the sizing on your apparel?

Sizing charts are provided for each individual item. Please note that these measurements may vary by 1-3cm each.

How do I exchange an item for a different size?

We can provide an exchange of item under certain conditions. Please refer to our 'Shipping & Returns' page for more details.

I ordered multiple items, but only received one. Where is my order?

Due to varying product availability across our warehouses, your items may be shipped separately and arrive at slightly different times. Please be assured that we carefully monitor all of our orders. You can contact us at any time for an update on your order status.

Still have questions?

Please send us an email at info@milkandyarn.com or complete a customer inquiry form on the 'Contact Us' page.